How we can help?
Our support team is available to answer your questions about functionality during normal UK office hours.
The answers to frequently asked questions are listed below. You may also want to browse our resources page.
We don’t operate an incoming telephone line, but one of the team can give you a ring back if you would like to speak to someone – just pop the details in your message on the support form below.
Company Watch FAQs
In the Angelia platform, click “Account Settings” (person icon in the top right of the screen). Select “Update my password”. Note that to use the “Forgot Password” functionality you will need to have verified your email address. To add and verify an email address, click “Account Settings” and follow the instructions on screen.
If you have forgotten your password and have not logged a verified email in the system, please email [email protected] for this to be reset manually. Note that we are only able to reply to such requests during normal UK business hours.
If you have forgotten your password and have not logged a verified email in the system, please email [email protected] for this to be reset manually. Note that we are only able to reply to such requests during normal UK business hours.
Alternatively, if you have verified your email then select the “Forgot Password” functionality.
To add and verify an email address, click “Account Settings” and follow the instructions on screen.
If the Company Watch platform detects an unverified user has logged in, the user will be guided through the steps they need to take to complete verification.
Why is my company information not up to date?
Much of the data we use is sourced directly from Companies House, the UK’s official registrar of companies. Companies House is responsible for maintaining the official record of your company, including its financial information, directors, and registered office address.
If you’ve found that your company information is inaccurate, you should check what you have filed with Companies House first.
How can I correct my company information?
To ensure that your company information is accurate, you’ll need to update your records directly with Companies House. We are not able to update your company information for you. Companies House provides online services and guidance on how to make changes. Please view those here.
Why is this important?
Accurate company information is crucial for a variety of reasons, including:
- Loan applications: Banks and other lenders often rely on credit reports to assess your company’s financial health. Incorrect information can negatively impact your chances of securing a loan and cause significant time delays.
- Business relationships: Potential business partners may use your company’s financial health to evaluate your reliability and trustworthiness.
- Legal compliance: Maintaining accurate company records is essential for complying with UK business regulations.
Please note that as a business information provider, we rely on the data provided by Companies House. We are unable to make changes to your company information directly. If you have any questions or concerns about the data on your company’s record, please contact Companies House.
By following these steps and ensuring that your company information is up to date with Companies House, you can help prevent misunderstandings and ensure that your business is represented accurately to potential lenders and partners.
If you still require assistance, please complete the form below and a member of our support team will be in touch soon.
Support form
If you are a Company Watch user and wish to report an issue, or have another enquiry, please complete the form and a member of the team will be in touch with you shortly.